top of page

Customer Support

Ohhh So Freshhh (Pty) Ltd Customer Support Policy

​

1. Introduction

At Ohhh So Freshhh (Pty) Ltd, we are dedicated to providing exceptional customer service. This Customer Support Policy outlines our commitment to addressing your needs and ensuring a positive experience with our products and services.

​

2. Customer Support Channels

We offer multiple channels for you to reach our customer support team:

  • Email: [customer service email]

  • Phone: [customer service phone number]

  • Live Chat: Available on our website during business hours.

  • Social Media: Reach out to us on our official social media pages.

​

3. Hours of Operation

Our customer support team is available during the following hours:

  • Monday to Friday: 8:00 AM - 6:00 PM

  • Saturday: 9:00 AM - 3:00 PM

  • Sunday and Public Holidays: Closed

​

4. Response Times

We strive to respond to all customer inquiries within the following timeframes:

  • Email: Within 24 hours

  • Phone: Immediate during business hours

  • Live Chat: Immediate during business hours

  • Social Media: Within 24 hours

​

5. Support Scope

Our customer support team is here to assist you with:

  • Product Inquiries: Information about our products, ingredients, and usage.

  • Order Status: Updates on order processing, shipping, and delivery.

  • Returns and Refunds: Assistance with returns, exchanges, and refunds.

  • Technical Issues: Help with navigating our website and resolving technical problems.

  • General Inquiries: Any other questions or concerns you may have.

​

6. Returns and Refunds

For information on our returns and refunds process, please refer to our Return Policy. If you need assistance with a return or refund, our customer support team will guide you through the process.

7. Escalation Process

If your issue is not resolved to your satisfaction, you may escalate it by:

  1. Requesting to speak with a supervisor or manager.

  2. Emailing our customer support team with the subject line "Escalation Request".

  3. Providing a detailed description of the issue and your preferred resolution.

Our management team will review the escalation and respond within 48 hours.

​

8. Feedback and Complaints

We value your feedback and take all complaints seriously. If you have any feedback or wish to file a complaint, please:

  • Email us at [customer service email] with the subject line "Feedback" or "Complaint".

  • Provide a detailed description of your experience and any supporting information.

We will acknowledge receipt of your feedback or complaint within 24 hours and aim to resolve it within 7 business days.

​

9. Customer Privacy

Your privacy is important to us. All personal information provided to our customer support team will be handled in accordance with our Privacy Policy. We ensure that your data is kept secure and confidential.

​

10. Continuous Improvement

We are committed to continuously improving our customer support services. We regularly review our policies and procedures to ensure we are meeting your needs and exceeding your expectations.

​

11. Contact Information

For any questions or concerns regarding our Customer Support Policy, please contact us:

Thank you for choosing Ohhh So Freshhh (Pty) Ltd. We are here to assist you and ensure you have a positive experience with our products and services.

We're Here to Help!

Have a question on your mind? Fill out the form below, and our team will respond to you at the earliest. Your satisfaction is our priority.

Thanks for reaching out!

Chat with Us

Have more questions? Message our support team for immediate assistance.

Location

Explore Our Locations

Discover Ohhh So Freshhh's presence in various areas. We are dedicated to serving you from multiple locations to ensure convenience and accessibility.

Location 01

Ohhh So Freshhh website

Location 02

Takealot

Frequently Asked Questions

  • How can I stay updated on promotions and new products?
    You can subscribe to our newsletter by entering your email address at the bottom of our website. Follow us on social media for the latest updates and exclusive offers.
  • Do you offer any loyalty programs?
    Yes, we offer a loyalty program where you can earn points on your purchases and redeem them for discounts on future orders. Sign up for an account to start earning points.
  • Are your products organic?
    Many of our products are made with organic ingredients. Please refer to the product descriptions on our website for specific details about each product.
  • Do your products contain allergens?
    Some of our products may contain allergens such as nuts, dairy, or gluten. Please check the ingredient list on the product packaging or our website for detailed information.
  • How should I store your products?
    Storage instructions vary by product. Generally, our food and beverages should be stored in a cool, dry place. Refer to the product packaging for specific storage guidelines.
  • Are your seed kits suitable for beginners?
    Yes, our seed kits come with detailed instructions and are designed to be user-friendly, making them suitable for beginners and experienced gardeners alike.
  • Do I need to create an account to place an order?
    While you can place an order as a guest, we recommend creating an account for a faster checkout process and to track your order history.
  • How do I create an account?
    To create an account, click on the "Sign Up" button on our website, and follow the instructions to provide your information and set up a password.
  • What should I do if I forget my password?
    If you forget your password, click on the "Forgot Password" link on the login page, and follow the instructions to reset your password.
  • What is your return policy?
    We accept returns within 10 days of purchase. Products must be unused, in their original packaging, and accompanied by proof of purchase. Please refer to our Return Policy for more details.
  • How do I initiate a return?
    To initiate a return, contact our customer support team at hello@ohhhsofreshhh.co.za or +27 87 265 8460. Provide your order number and a description of the issue. Our team will guide you through the return process.
  • When will I receive my refund?
    Refunds are typically processed within 14 business days of receiving the returned product. The refund will be credited to your original method of payment.
  • Still Have Questions?
    If you still have questions, please do not hesitate to contact our customer support team at hello@ohhhsofreshhh.co.za or +27 87 265 8460. We are here to help!
  • How do I place an order?
    To place an order, browse our website, add the desired products to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
  • What payment methods do you accept?
    We accept various payment methods, including credit cards, debit cards, and electronic funds transfer (EFT). All payments are processed securely.
  • Is my payment information secure?
    Yes, we use industry-standard encryption and security measures to protect your payment information. Additionally, we implement 3D Secure for online card transactions.
  • How do you protect my personal information?
    We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. For more details, please refer to our Privacy Policy.
  • Do you use cookies on your website?
    Yes, we use cookies to enhance your browsing experience and collect non-personal information about how you use our website. You can manage your cookie preferences through your browser settings.
  • How can I opt out of marketing communications?
    You can opt out of marketing communications by clicking the "Unsubscribe" link at the bottom of our emails or by contacting our customer support team.
  • What is Ohhh So Freshhh?
    Ohhh So Freshhh (Pty) Ltd is a holistic company that manufactures and provides nutritious food and beverages, seed kits, non perishable products, wellness books, essentials, agricultural seed kits and more. Our mission is to promote health and wellness, alleviate hunger through our diverse range of products.
  • How can I contact customer support?
    You can reach our customer support team via email at hello@ohhhsofreshhh.co.za, by phone at +27 87 265 8460, or through our live chat on the website during business hours.
  • Where can I find your products?
    Our products are available on our website https://www.ohhhsofreshhh.co.za/ other ecommerce platforms and at selected retail stores across South Africa. Please check our website for the nearest retail location.
  • What are your shipping options?
    We offer standard and express shipping options within South Africa. Shipping charges and estimated delivery times will be provided at checkout.
  • How can I track my order?
    Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number on our website or the carrier’s website to monitor the status of your delivery.
  • Do you offer international shipping?
    Currently, we only ship within South Africa. We are working on expanding our shipping options to international destinations in the future.
bottom of page